Had an alarm installed to keep scumbags away, very loud!!!
I had a very unsatisfactory experience at the Broadway store working with the manager there. Long story short, after my 2nd visit to get things installed I left without anything but stress and a headache! I left a review on the website for the Oracle store and within 30 minutes I got a call back from their manager, Michael. Needless to stay, I was very well taken care of by the manager. He honored the quote and even upsold me on some items. I highly recommend the Oracle location!!
This all happened the day before taking off on a cross country roadtrip. I thought my antenna got disconnected somehow so I go to Audio Express. When I entered the building I was promptly greeted by Michael and I told him my problem. I understood when he told me it would be 45 minutes until they could pull my car in to take a look at it as I did go here without an appointment. I go to the waiting room and waited for about 10 minutes if that when Michael and another gentleman (sorry I didn't catch your name) came in and told me they went ahead and pulled my car around back (bays were all full) and proceeded to check my system out. Unbeknownst to me a setting was changed on my unit to something I knew nothing about (my hubs prolly changed it). They said my antenna was hooked up and I had AM/FM radio, which is what I was looking for. I was thrilled. 1) because they didn't even have to pull my dash 2) because I didn't have to wait long at all and 3) I wasn't charged a dime for the service they gave me. I totally reccomend this place to anyone wanting good prompt service. They very well could have told me my antenna was unhooked and had to pull my dash. I wouldn't have known any different. Instead they were honest about it and solved my problem. I'm off on my trip in the morning and I have music I can listen to. Thanks Michael and man with no name for all your help. I will return to this store to get some other stuff I want done to my car and I will go knowing I will be dealing with honest and caring people.
Very knowledgeable and customer service was outstanding!!! I highly recommend them. ????
Professional and helpful staff. Got me what I needed without trying to push something I didn't need. Five stars
Johnny was fantastic to work with! We love our new stereo.
Chris Brown@ store 16 was lovely, he took the time to program both my phone and my husband's to our new deck. The whole team was wonderful
Johnny @ store 16, was an absolute delight. He helped us find exactly what we needed, at a very fair price.
I took my car in about a month ago because my speaker system stopped working - it wouldn't turn on at all. They did a hard reset and fixed it. Well, a few weeks later it went out again, so I took my car back and they looked at it again FREE OF CHARGE, and were able to get it working again. They were very quick and helpful and I really appreciated that they didn't charge me the second time. They said to come back if it ever happened again, and that it might be an issue with the system itself (which they did not initially install; we bought the car used). I'm happy that they stood by their work and were willing to take another look at it. Great place!
I want to give them 25 extra star for building 16. Quality work, and a great atmosphere.
Johnny strongly suggested I replace the rear deck spkrs in my 08 grand marquis as "first step" to improving sound. After $197, the sound was worse. The left rear had been wired out of phase with other three speakers. Only after an argument did they agree to reverse the wires which did improve the sound somewhat. But this was a huge mistake and waste of money. I also asked them to return all stuff they pulled out of my car. They tossed the proprietary ford spkr plugs in the garbage which "has already been collected" 18 hours after. I do not recommend anyone go in here.
Entering the store I asked how to improve factory sound in 08 grand marquis. Johnny said "first step" is new rear deck spkrs. $197 later (which included hidden undisclosed shop supplies) the sound was WORSE! Turns out they had connected the left rear spkr out of phase with other three. Only after big argument and lots of pushback where they claimed my head unit was "defective" which it demonstrably is not did they agree to reverse wires on one spkr. Yes sound was now sort of correct but I would have been better off with a powered sub in the trunk rather than waste this money. I had asked for all materials taken out of the car be returned to me but they trashed the proprietary ford plugs that went on original spkrs. These guys are a bunch of bullies I do not recommend you get mixed up with.
Johnny strongly suggested I replace the rear deck spkrs in my 08 grand marquis as "first step" to improving sound. After $197, the sound was worse. The left rear had been wired out of phase with other three speakers. Only after an argument did they agree to reverse the wires which did improve the sound somewhat. But this was a huge mistake and waste of money. I also asked them to return all stuff they pulled out of my car. They tossed the proprietary ford spkr plugs in the garbage which "has already been collected" 18 hours after. I do not recommend anyone go in here. They bully you into doing what they want and treat you like an idiot when you challenge them.
I DO NOT RECOMMEND
I purchased a stereo/speakers and amp for my truck. I was really hoping to have a success story, but I do not. My new stereo has a reception worth shit. I talked with my installer and told him my radio goes in and out, no matter what station. I took it in and they had it for 2 hours just to tell me that I need a new antenna. I purchased a new antenna and no difference. I will not take it back because I need someone who knows what is happening. These guys apparently don't know a simple solution other than, "you need a new antenna". I do not recommend to anyone, I am in the customer service industry and I will recommend to everyone to try a different stereo place and installers. Where is the no star rate.
As always GREAT SERVICE & EMPLOYEES.... Mike and his crew are by far none above their class.
These guys will get you what you need and will not over sell you! I recommend them any time! Thank you Johnny and everyone else who helped out with my sub! See you soon!